Isn’t it about time you had a fulfilling career and worked alongside individuals just as passionate and driven as you are? Apply today to take the first step in a career with SLM Facility Solutions Nationwide.
Who Are We Looking For?
SLM Facility Solution Nationwide’s staff are more than just employees. We are a community that prides itself on cultivating a supportive environment to encourage growth and learning.
Accountability. Integrity. A shared belief in SLM’s mission, vision, and values. Flexibility. Each member of our family understands these are important and are committed to producing results for our clients while building relations with our vendors or strategic partners.
What do we believe in?
Education – All employees receive ongoing, supportive training. We never stop learning and encourage our team members to grow personally and professionally.
Success – SLM offers a variety of career options based on experience, education, and personal interests. They are designed to help employees set goals and to keep you on the right path to a successful career.
FUN– From Chili Cook-Offs, Summer Olympics, Family Outings, Holiday Parties, Cookie Exchanges, Birthday Celebrations, an Office Dog and so much more! We work hard and play harder believing all days should start and end with a smile.
Giving Back – Since our inception in 1998, SLM has and will consistently give back to charities. Through monetary donations, food drives, blood drives, time volunteering, and community clean-ups, the SLM team will never stop helping our local community and beyond.
Keeping You and Your Family Happy– SLM offers a comprehensive benefits package including 401(k) plan, medical, dental, and vision plans as well as life insurance and other supplemental plans.
Ready to Join?
We’ve worked hard to earn our outstanding reputation. This means we hire the best, the smartest, and the out-of-the-box thinkers who have taken us to the next level. However, we’re not even close to the finish line and consistently seeking for the next go-getters. The ones who are not afraid to get into the trenches, work hard and do what it takes to get the job done, support our clients and build long-lasting relationships with all parties. Apply today to start your career with SLM Facility.
Recurring Customer Service Representative
About the Role
Are you a proactive problem-solver who thrives in fast-paced environments? We're looking for a Customer Service Representative (CSR) to be a key player in our customer experience team and represent our brand with professionalism, care, and attention to detail.
In this role, you’ll be at the heart of our operations coordinating service, resolving customer inquiries, and ensuring every interaction reflects our high standards. You’ll act as a central point of contact, supporting both internal teams and strategic partners to keep processes running smoothly and customers fully satisfied.
What You'll Do
- Be the friendly, knowledgeable point of contact for customers and vendors—answering calls, resolving issues, and building relationships.
- Handle scheduling, service verification, follow-up calls, and service coordination.
- Create and manage purchase orders, ensuring accurate and timely processing.
- Use our internal system to log all customer interactions and track service tickets.
- Work cross-functionally with other departments to deliver a seamless experience.
- Participate in our emergency call rotation (one week/month)—you'll be equipped with a company laptop and phone.
- The Department is staffed 8:00 am to 5:00 pm Monday through Friday although emergency calls are accepted 24/7/365.
Qualifications
Experience: 3+ years in customer service, ideally in a call center, hospitality, construction, or facilities environment.
Education: Associate’s Degree in Business or related field OR equivalent experience.
Skills & Strengths:
- You’re quick-thinking, cool under pressure, and solution-oriented.
- Strong multitasker — comfortable managing multiple computer screens and priorities.
- Excellent communicator who listens deeply and speaks clearly.
- Tech-savvy — confident using Windows, Word, Excel, Outlook, and eager to learn our proprietary software.
- You deliver world-class service and genuinely care about the customer experience.
- Bonus: Negotiation skills and a knack for building long-term relationships.
Company Overview
Join a Leader in Facility Management Excellence
At SLM Facility Solutions Nationwide, we don’t just manage facilities — we power the operations behind over 15,000 businesses across the country. From innovative waste removal and recycling to HVAC and sustainability services, we deliver smart, cost-effective solutions that keep businesses running smoothly.
Headquartered in Green Lane, PA, our dynamic, growing company combines nationwide reach with a personal touch. We’re known for our fast response, strong client relationships, and commitment to excellence — and we’re looking for passionate professionals to join us in making an impact every day.
Benefits Overview
Work-Life Balance
- Paid time off including company holidays
- Flexible schedule
Health and Wellness
- Medical and prescription coverage
- Health savings and flexible spending accounts
- Dental and vision coverage
- Wellness program
- Group short-term and long-term disability
Financial Wellness and Additional Support
- 401(k) plan options and company match
- Life insurance* basic plan covered 100% by company.
- Supplemental term life/accidental death and dismemberment insurance
- Employee assistance program
- Recognition program
- Employee discounts for mobile phone, ticketed events, online shopping and more
Plus competitive pay, annual performance-based increases, performance bonuses, frequent Company-wide events, paid training, and so much more!
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
Job Features
About the Role Are you a proactive problem-solver who thrives in fast-paced […]