Challenge: Growing Company Seeks to Optimize Systems and Control Operating Costs
When SLM first connected with RLC’s facilities leadership, they were focused on enhancing service consistency, improving cost efficiency, and strengthening compliance across their expanding portfolio. As they planned growth within new markets, they also wanted to avoid:
Compliance & Liability Risks
Improper handling of UCO, grease traps, or HVAC maintenance can lead to regulatory fines, lawsuits, or health hazards, and put residents and the company’s reputation at risk.
Staff burnout
Without a scalable, outsourced support, the burden could fall on their internal teams, resulting in service gaps and reduced quality.
Resident Dissatisfaction & Churn
Poorly maintained facilities directly impact resident comfort, safety, and satisfaction—leading to complaints, negative reviews, and decreased retention.
Results Summary
SLM is a key reason we continue to keep our locations safe and operating smoothly. Their facilities maintenance and repair services management is essential to keeping our communities feeling like home to all our independent residents.”
Solution: Streamlined Maintenance and Repair Services with Vetted Vendor Partners
When SLM partnered with RLC in 2017, we concentrated on three key areas for operational improvement across locations.
Specialized Expertise & Compliance Consolidation
SLM’s in-house experts rolled out a multi-faceted program to ensure proper maintenance of critical facilities systems through specialized knowledge in operations, maintenance, and regulation compliance.
Cost Efficiency & Predictability
By consolidating services with our nationwide vendor network, SLM was able to offer a more predictable, scalable pricing model, making RLC’s budgeting easier.
Systems Reliability & Consistency
With our 24/7 availability for emergency repairs and a structured program with regularly scheduled maintenance, our optimized solution would reduce downtime, ensure systems ran smoothly, and prevent costly disruptions.
Client Snapshot
- Trash / Solid Waste
- Grease Traps (GT)
- Jetting
- Used Cooking Oil (UCO)
- Heating, Ventilation, and Air
- Conditioning (HVAC)
Outcome: Scalable, Facilities Services for a Growing Family-Owned Company
SLM’s outsourced managed solutions continue to provide the flexibility that allows RLC to scale services quickly without straining internal resources.
Operational Excellence
Consistent, compliant, and efficient maintenance of critical systems (HVAC, UCO, GT, Trash, Jetting) ensures safety, reliability, and cost control.
Enhanced Resident Satisfaction
Seamless facility operations contribute to a comfortable, clean, and worry-free living environment, boosting resident retention and satisfaction.
SLM Facilities Solutions Nationwide is a leading outsourced service provider in the facilities management industry across locations. For more than 25 years, we have assisted reputable and emerging chains in resolving complex facilities challenges and minimizing operational expenses by maintaining a customer-first approach.
Take the next step to easy facility services management today!
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